- All transmission of file data occurs over an encrypted channel (SSL).
- All files stored on Dropbox servers are encrypted (AES-256)
- Dropbox employees aren't able to access user files, and when troubleshooting an account they only have access to file metadata (filenames, file sizes, etc., not the file contents)
Compliance with Laws and Law Enforcement Requests; Protection of Dropbox’s Rights. We may disclose to parties outside Dropbox files stored in your Dropbox and information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation or compulsory legal request; (b) protect the safety of any person from death or serious bodily injury; prevent fraud or abuse of Dropbox or its users; or (d) to protect Dropbox’s property rights. If we provide your Dropbox files to a law enforcement agency as set forth above, we will remove Dropbox’s encryption from the files before providing them to law enforcement.
The contents of a file will never be accessed by a Dropbox employee without the user's permission. We can see, however, why people may have misinterpreted «Dropbox employees aren't able to access user files» as a statement about how Dropbox uses encryption, so we will change this article to use the clearer «Dropbox employees are prohibited from accessing user files.»
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